De Benci b&b
bed and breakfast in Florence

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bed and breakfast in Florence
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Reception

timeMonday to Saturday:
time8:00 am - 5:00 pm
timeSunday and Holidays:
time8:00 am - 11:00 am
timeItaly GMT +1 (CET)
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Booking policies

Here are clearly listed the De Benci bed and breakfast rules and conditions about the stay in this bed and breakfast:
reservation | cancellation | no show | variation | check-in | check-out | payments.

We strongly recomend to read it all for your own interst. For further info do not hesitate to contact us.

  • To confirm a reservation we always require a guarantee that can be either::
    • or your credit card data (owner of the card, brand of the card, number of the card and expiration date);
    • or a wire transfer equal to a one night stay per each booked room.
    • We also require an eamil address, if possible a mobile number and your expected arrival time at the b&b at least 48 hours in advance the arrival itself.
  • Cancellation received at least 10 days before the arrival:
    • no penalty. The wire transfer we received will be sent back (less the commission cost).
  • Cancellation received within 10 days before the arrival:
    • penalty is equal to the cost of one night stay for each requested room. The wire transfer we received will be lost.
  • Cancellation after the check-in:
    • the full cost of the booked stay will be billed, regardless the effective time of your stay.
  • No show cancellation without any notice):
    • the full cost of the booked stay will be billed.
  • Variation (days reduction):
    • cancellation rules will be applied in case of booking variation.
  • Variation (days extension):
    • in case of extension no penalty will be applied.
    • In case of unavailable rooms, De Benci b&b may deny the requested extension and we may require the check-out.
  • Check-in (arrival at the b&b, identity registration, payment and keys consignation):
    • check-in must be Monday to Saturday from 8 am to 5 pm and on Sunday and holidays from 8 am to 11 am, night arrivals are NOT accepted anyway;
    • since we don't provide a reception service, please inform us about your arrival time (also if you are having a delay);
    • if you dont inform us about your arrival time at least 2 days in advance we will not assure any service;
    • in case of arrival later than business hours without any notice, we will not assure any service and we will consider your booked stay as a "no show";
    • as required by Italian law, at check-in you will have to show your ID (Identity Document) or Passport. Other documents (i.e. Driving License) are not valid for registration.
    • Without valid documents requested you will not be admitted to check-in and your stay will be considered as a "no-show", applying the related penalties.
  • Pets:
    • are welcome, but they must not disturb other clients;
    • they can not be left alone in rooms.
  • Daily cleanliness of rooms:
    • the daily service normally operates between 10 am and 2 pm;
    • if the rooms are not vacated by 10 am, the service will not be done.
  • Check-out:
    • it must be done within 10 am, otherwise a penalty, equal up to the cost of 1 more overnight stay (depending on the effective check-out time), will be charged.
  • Payments:
    • payment must be paid upon check-in or before (by wier transfer);
    • only cash accepted (Euro only);
    • after the payment we will give you a bill or a receipt.
Privacy info

The b&b staff, fully respecting enforced laws, guarantees the confidentiality of your data.

The only data we hold have been freely sent by our web sites users through forms, emails, faxes, or phone calls to request about b&b services. The data are exclusively reserved for availability and booking requests and will not be yielded to third parties. At any time you can also request cancellation by contacting the b&b staff.
For Further info do not hesitate to contact us.